Terms of Use

Last Updated: January 1, 2024

Welcome to Gracefulshopdesi. By accessing our website at gracefulshopdesi.world or using our floristry services, you agree to comply with and be bound by these Terms of Use. We encourage you to read them carefully.

Acceptance of Terms

By using our website and services, you acknowledge that you have read, understood, and agree to be bound by these Terms of Use and our Privacy Policy. Should you not agree with these terms, please refrain from using our services.

Services Description

Gracefulshopdesi provides professional floristry services including:

• Custom bouquet design and arrangement
• Seasonal flower collections
• Event and wedding floristry
• Flower delivery services in London and surrounding areas
• Floral consultation and advice

Orders and Payments

When you place an order with us:

• All orders are subject to acceptance and availability
• Prices are in EUR (Euro) and include VAT where applicable
• Payment is required at the time of order unless otherwise arranged
• We reserve the right to refuse or cancel orders at our discretion
• Order confirmation will be sent via email

Flower Substitutions

Due to the natural and seasonal nature of floristry:

• Specific flower varieties may not always be available
• We reserve the right to substitute flowers of equal or greater value
• Substitutions will maintain the overall style, color scheme, and value of the arrangement
• We will contact you if significant changes are necessary

Delivery

For delivery orders:

• Delivery is available throughout London and surrounding areas
• Delivery fees vary by location and will be confirmed at checkout
• We require accurate delivery information including recipient name and address
• Delivery times are estimates and may vary due to traffic or weather conditions
• Someone must be available to receive the delivery
• We are not responsible for delays caused by incorrect address information

Care and Longevity

Fresh flowers are natural products with varying lifespans:

• Vase life depends on flower variety, care, and environmental conditions
• We provide care instructions with all arrangements
• Following care instructions helps maximize flower longevity
• We cannot guarantee specific vase life duration

Cancellations and Refunds

Our cancellation and refund policy:

• Orders can be cancelled up to 24 hours before scheduled delivery for a full refund
• Cancellations within 24 hours may incur a fee
• Custom event orders have specific cancellation terms discussed at booking
• If you are unsatisfied with your order, contact us within 24 hours
• Refunds are processed to the original payment method within 5-10 business days

Intellectual Property

All content on gracefulshopdesi.world, including text, images, designs, and logos, is the property of Gracefulshopdesi and protected by copyright law. You may not reproduce, distribute, or use our content without written permission.

Limitation of Liability

To the fullest extent permitted by law:

• We are not liable for indirect, incidental, or consequential damages
• Our liability is limited to the value of the specific order in question
• We are not responsible for allergic reactions to flowers or plants
• We are not liable for damage caused by recipient's care or handling

Website Use

When using our website, you agree to:

• Provide accurate and current information
• Not use the site for unlawful purposes
• Not attempt to interfere with site functionality
• Not transmit harmful code or malware

Privacy

Your use of our services is also governed by our Privacy Policy, which explains how we collect, use, and protect your personal information. Please review our Privacy Policy for details.

Changes to Terms

We reserve the right to modify these Terms of Use at any time. Changes will be effective immediately upon posting to our website. Your continued use of our services after changes constitutes acceptance of the modified terms.

Governing Law

These Terms of Use are governed by the laws of the United Kingdom. Any disputes arising from these terms or our services will be subject to the exclusive jurisdiction of the United Kingdom courts.

Contact Information

For questions about these Terms of Use, please contact us:

Gracefulshopdesi
158 Long, 158 Long Ln
London SE1 4BS, United Kingdom
Phone: +442074071666
Email: contact@gracefulshopdesi.world